New resources aim to ensure patient-centred care


National Voices, the health and care charity coalition, is launching a new set of take-away resources that set out the best ways to engage people and promote person-centred care.

Called ‘Evidence for person-centred care’, this set of resources is designed to make it easy for health commissioners and providers to access and make use of the best evidence for various approaches to involving people in their health and healthcare.

Five ‘simple guide’ booklets can be quickly downloaded to use in making value cases for patient, service user and carer involvement. The booklets draw on information from 779 systematic reviews worldwide and offer practical ways forward based on accurate evidence so that commissioners, health professionals and service-user groups can see what works best and how to invest resources.

As an example, National Voices highlights that the most effective ways of supporting self management are as follows:

  • Providing self-management education for people with specific conditions, which is integrated into routine healthcare
  • Generic self-management education courses co-led by peers and/or laypeople
  • Interactive online self-management programmes
  • Telephone support and telehealth initiatives
  • Self-monitoring of medication and symptoms.

You can also look up what has been tested and how, its impact on outcomes and experience, as well as the potential to improve service usage.

The materials are focused on the following five areas, which are all key components in person-centred care:

  • Supporting self-management
  • Supporting shared decision-making
  • Enhancing experience of healthcare
  • Improving information and understanding
  • Promoting prevention.

National Voices is a national coalition of health and social care charities in England. It works to strengthen the voice of patients, service users, carers, their families and the voluntary organisations that work for them.

National Voices’ director of policy, Don Redding, said: ‘Commissioners and providers alike have legal duties to involve people in their health and healthcare. These simple booklets show the effect of various interventions on patients’ knowledge, their experience of using services, their outcomes and their use of resources.’

Read more here

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