Susan Shaw discusses the plight of patients in the community for whom access to health care seems to have become increasingly complex and frustrating.
Susan Shaw BN, MEd Admin, EdD, DipTchg, RN is Principal Lecturer at the Faculty of Health & Environmental Sciences, AUT University, Auckland, New Zealand. At the time of writing Susan was employed as Head of Education, St Richard’s Hospice, Worcester
Article accepted for publication: June 2007