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Leadership and management of change

Elizabeth Haidar discusses the process of change management within a general practice For example in this situation, patients must be able to see a primary care professional within 24 hours and a GP within 48 hours.
Elizabeth Haidar BSc (Hons), MSc, RN is an Advanced Nurse Practitioner, Hillmeads Health Centre, Kings Norton, Birmingham.
Article accepted for publication: Jne 2005