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Survey of English NHS staff finds majority happy with standards of care


The 2015 NHS staff survey, published recently by NHS England and the Picker Institute, is the largest ever collection of feedback about what it is like to work in the NHS in England.  With nearly 300,000 responses, the survey provides very reliable evidence both nationally and for the 297 participating organisations.

The survey found that:

  • Overall staff engagement in the NHS has improved continuously over the last five years
  • The majority of staff (69%) agreed or strongly agreed that they would be happy with the standard of care their organisation provided if a friend or relative needed treatment
  • Most staff (80%) agreed that they were ‘able to do [their] job to a standard [they are] personally pleased with’
  • Many staff felt under pressure: only 31% agreed that there were enough staff at their organisations to enable them to do their jobs properly, and 37% reported feeling unwell due to work related stress in the last year
  • As in previous years, results for ambulance trusts were typically much poorer than for other organisation types.

Commenting on the results, Chris Graham, the Picker Institute’s director of research and policy and chief investigator for the survey, said: ‘The results of the NHS staff survey provide unparalleled insight into the experiences of staff working in the NHS in England.  Today’s publication shows welcome improvements in some key measures of staff experience, including overall engagement and staff willingness to recommend their organisations. These improvements represent continuation of a general upward trend and are very encouraging.

‘Despite the positive messages about staff engagement, the survey also shows evidence that staff across the NHS are struggling with the pressures facing them.  Too many staff complain abou­­t inadequate resources, staffing shortages, and the deleterious impact of their work on their own health and wellbeing.’

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