NHS chief executive regrets Mid-Staffordshire hospital failures


NHS England’s chief executive Sir David Nicholson has spoken of his ‘bitter regrets’ over failing to meet the families of patients who died in Mid-Staffordshire.

He admitted his response to the Mid-Staffs report — which revealed serious and systematic failures in care — had been one of the hardest lessons he learned during his 36-year career with the NHS.

Sir David told a packed audience at Health and Care Innovation Expo 2014 at Manchester Central: ‘The biggest and most obvious mistake I made over the Mid-Staffs report was that I did not seek out the families or the patients’ representatives. I made the wrong call.

‘It had turned into a media circus and I didn’t want to be involved in that. I was absolutely wrong not to go and meet the relatives of the patients involved. It was a mistake that I bitterly, bitterly regret.’

Sir David was answering questions during a candid spotlight interview with David Brindle of The Guardian newspaper on the second day of Expo.

Despite his regrets, Sir David insisted he was right not to resign.

‘I’ve had some uncomfortable moments over all this. And if people and families of patients want to have a go at me, I accept that and will take it. But I decided to stay as I thought there was a danger the fallout from Mid-Staffordshire could turn very horrible for the NHS overall, when we could use the report to make positive changes.

‘I thought it would be irresponsible to wander off at that moment. But I am a human being and you cannot read the stuff about people being injured and harmed without being upset. I accept I made some mistakes in all that.’

He said going forward the NHS faced a big programme of change, adding: ‘You need consistency of purpose and direction to make it happen and we need to mobilise people.

‘Beware of politicians who say we can muddle through. I just don’t believe that is true.’  

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